YEWANDE OLUFUNKE AFUWAPE
Detail-oriented professional specializing in administrative support, operations coordination, and customer service.
Lagos, NG.About
Detail-oriented professional with a Bachelor's degree and hands-on experience in administrative support, operations coordination, and customer service. Proven ability to enhance departmental efficiency, achieve 100% data accuracy, and significantly improve customer satisfaction through meticulous record management, strategic process improvements, and effective communication. Eager to leverage strong organizational, data management, and problem-solving skills to drive operational excellence and support strategic objectives in a dynamic corporate environment.
Work
Radio Lagos FM
|NEWS RESEARCH ASSISTANT (PLACE OF PRIMARY ASSIGNMENT)
Lagos, Lagos State, Nigeria
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Summary
Supported the news team by meticulously researching and sourcing local and international news stories, contributing to daily radio broadcasts and monitoring trending topics.
Highlights
Researched and curated credible local and international news stories, contributing to the daily production of radio broadcasts.
Monitored current events and trending topics across online platforms, providing timely insights to the news team.
Developed robust communication, research, and attention-to-detail skills within a high-pressure media environment.
Coca-Cola Depot
|RECONCILIATION&INVENTORYCONTROL OFFICER
Lagos, Lagos State, Nigeria
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Summary
Managed high-volume reconciliations and documentation processes, achieving 100% accuracy in financial and inventory records for operational efficiency.
Highlights
Achieved 100% accuracy in financial and inventory records through meticulous management of high-volume reconciliations and detailed documentation processes.
Reduced reporting discrepancies by implementing structured control measures and improving documentation workflows across inventory and finance records.
Prepared and reviewed comprehensive financial and inventory reports, ensuring timely submission and strict compliance with internal reporting standards.
Next Generation Global Associate Ltd.
|ADMINISTRATIVE & OPERATIONS INTERN
Lagos, Lagos State, Nigeria
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Summary
Enhanced departmental efficiency and customer satisfaction through effective record management, database organization, and proactive resolution of inquiries.
Highlights
Improved departmental efficiency by 70% through implementing effective record management and structured database organization initiatives.
Maintained and updated critical company records, reports, and internal documentation systems, ensuring data accuracy and accessibility for operational use.
Resolved customer inquiries and complaints efficiently, contributing to an 85% improvement in customer satisfaction rates.
Seyiway Travels & Tour
|AIRLINE TICKETING AND RESERVATION INTERN
Lagos, Lagos State, Nigeria
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Summary
Accurately processed high-volume ticket bookings and payment transactions, efficiently managing flight changes and professionally resolving customer inquiries.
Highlights
Processed high-volume ticket bookings and payment transactions with consistent accuracy, maintaining detailed and compliant customer records.
Managed flight reschedules and cancellations efficiently, ensuring timely communication with customers and proper documentation of all changes.
Responded to customer inquiries regarding travel schedules, pricing, and policies with professionalism and high attention to detail, enhancing service delivery.
Education
Obafemi Awolowo University
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Bachelor of Arts (B.A)
Linguistics and African Languages
Aeroport College of Aviation
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Diploma
Airline Reservation & Ticketing
Certificates
Executive Assistant & Virtual Assistant Certificate
Customer Success Manager (CSM)
Skills
Attention to Detail and Accuracy
Microsoft Office Suite
Microsoft Excel
Microsoft Word
Email Communication Platforms
Administrative Support
Data Management and Record Keeping
Customer Service and Client Relations
Operations Coordination
Reporting and Documentation
Calendar and Schedule Management
Problem Solving and Issue Resolution
Communication and Interpersonal Skills
Digital Record Management Systems
Scheduling and Calendar Tools
Executive Assistant Management Tools
Calendar Coordination, Task Tracking, Email Management.